Service complaint about Aviation ADR

If you wish to raise a complaint regarding the service that you have received from CDRL, please email servicecomplaint@cdrl.org.uk providing us with your claim ID and full details of your complaint.  Please also state which sector your claim was lodged within.

Once you have the Chief Adjudicator’s response, if you remain dissatisfied, this can be reviewed by an impartial Independent Assessor.

Independent Assessor

The Independent Assessor has no affiliation with Aviation ADR and reports to the Civil Aviation Authority (CAA). The CAA has full transparency of all complaints that are reviewed by the Independent Assessor.

 

Make a service complaint by post

Service complaints can also be made in writing, please provide full details of the complaint, including your complaint ID number, and post to this address.

Independent Assessor
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

NOTE: Service complaints can not be taken over the phone.

Update information on your case

For a status update on your claim, please log into the portal here. For all other queries and requests relating to your claim or the decision issued, please click here.