Contact us

Registered Office
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill, Milton Keynes MK12 5TW
Office hours: 09:00 AM – 05:30 PM (Monday – Friday) – Closed Weekend and Bank Holidays

*NOTE: We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions.

Call us
Phone: 0203 540 8063 (Note: Due to the current Covid 19 issues our phone system is not being monitored) please use one of the contact solutions below:

General enquiry
please click here to raise a support ticket and will will get back to you as soon as possible.

Raise a new complaint
If you to raise a new complaint please use the appropriate portal here

Existing complaint
If you have an existing case with us please log in to the appropriate portal here

Technical support
please click here to raise a support ticket and will will get back to you as soon as possible.

Press and Media
If you are a member of the media and would like to get in touch, please click here to go to our press and media page.

Cookie Policy

Your cookie settings
- Cookies are small text files that are placed on your device by the websites you visit. Cookies help make this website function appropriately and provide information to us about how users interact with our site. We use this information to improve our website.
- We may use any of the following cookies:

Analytical or performance cookies: these enable us to recognise and count the number of visitors to our site and to see how visitors use the site. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise when you return to the website. This enables us to personalise our content for you.
Targeting cookies: These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed more relevant to your interests.
- All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site. We may therefore be unable to fulfil our expected experience we aim to provide to our users.

What cookies do we use?

The below table details which cookies we use and what their purpose is. We define the cookies that we use as either Strictly necessary or Performance related.

Strictly Necessary Cookies

Cookies defined as Strictly necessary enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.

Cookie name	Purpose
PHPSESSID	This cookie is used to identify your unique browsing session to the webserver and to temporarily store some information entered into website forms, so that can be ‘remembered’ between visits to different pages.
dismissed	This cookie is used to store the response to a warning that is displayed if you are using an older, unsupported, browser, so that the alert does not persistently interfere with the browsing experience.
CDRL-cookie	This cookie is used to store the option chosen in the cookie settings page so that your settings are preserved when you return to this website.

Performance Cookies

Without these cookies, we will not be able to determine the number of visits to our website, or how they use and navigate the website. We use this information to enhance our service to you. It is not used to identify you personally.

Cookie name	Purpose
__utma __utmb __utmc __utmv __utmz	These cookies are used to gather statistical usage and performance data relating to the website, enabling us to ensure that the website is performing optimally.

3rd Party Cookies

This website uses content from 3rd party websites. These 3rd parties also use cookies for various purposes.

Cookie name	Purpose
guest_id __utma __utmz twll remeber_checked remeber_checked_on	We use a Twitter feed plugin on the home page of this website. This plugin is used to display the latest tweets from Consumer Dispute Resolution Limited.

CDRL Terms and Conditions

CDRL COVID 19 Statement

CDRL Privacy Policy