CDRL

Contact us

Need to get a hold of us? Please see our contact details below.

Contact Methods

Filing a complaint about a Trader

  • By Post

    You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:

    Stratford Office Village
    Unit 12 Walker Avenue, Wolverton
    Milton Keynes
    MK12 5TW

  • Online

    If you have access to the Internet, you can file your complaint via our online portal.

    To access this, simply go to the relevant scheme site’s homepage and click on:

    START A COMPLAINT

    Browse our ADR schemes on Who Are You Complaining About?

Contacting us for all Other Reasons

  • Online Contact Centre

    Please see our Online Ticketing System:

    > Customer Support

  • By Telephone

    You can telephone us on:

    0203 540 8063

    Our Support centre operates Monday to Friday, 9:30am – 12:30pm

    Call-back requests may be made for Reasonable Adjustments.

  • Press Enquiries

    You can submit an enquiry below:

    > General Enquiries Form

    Please select the following as your topic on the form:

    ‘I have a Press or PR enquiry’

Start A Complaint