CDRL
A commitment to Quality and Sustainability: CDRL achieves ISO Certification
We’re proud to announce an important milestone for CDRL: we have just successfully achieved ISO 9001 and ISO 14001 certification!…
News from across the CDRL Group
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CDRL
ADR vs Court: Which is better for Consumer Disputes? Which is cheaper?
If you’ve ever had to complain to a business, you’ve probably had a scary thought in the back of your…
Aviation ADR
Understanding Your Rights When Flights Are Delayed: A Guide for Passengers
A delayed flight can quickly disrupt your travel plans, whether you're heading off on holiday, travelling for work, or trying…
Comms ADR
What is a Deadlock Letter (and how do I get one from a communications provider)?
If you’ve been considering escalating your non-regulated communications complaint with CommsADR, and taken a look anywhere across our website while researching…
RetailADR
What’s the difference between RetailADR and Consumer Arbitration?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard of…
ConsumerARB
What to do if a Trader ignores your Complaint
If you’ve had to deal with goods or services you’ve purchased being damaged, faulty, or otherwise unsatisfactory, most people would…
UtilitiesADR
What to do if a Utility Provider ignores your Complaint
If you’ve had to deal with a faulty boiler installation, plumbing issues, electrical faults, or any other utility issues, most…
CDRL
What is a Deadlock Letter (and how do I get one)?
If you’ve been considering escalating your complaint with one of our ADR schemes, and taken a look anywhere across our…
Aviation ADR
Understanding your Rights when Flights are cancelled: A Guide for Passengers
Few travel experiences are as frustrating as arriving at the airport… only to discover your flight has been cancelled. Whether…
Comms ADR
Unexpected Phone-Paid Service Charges: What can you do?
Ever checked your phone bill… and had to do a double-take? Spotting phone bill charges you don't recognise can be…
UtilitiesADR
What is the Priority Services Register (PSR)? A Guide for Consumers
When we think about utility services like electricity, gas and water, we often take for granted that they'll be there…
ConsumerARB
What’s the difference between Consumer Arbitration and RetailADR?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard…
