Aviation ADR
Is flight compensation paid per person or per booking?
We all know you may be entitled to compensation for a flight delay, cancellation, or denied boarding. But is flight…
News from across the CDRL Group
News
Filter by ADR Scheme
Filter by Category
Aviation ADR
UtilitiesADR
The UtilitiesADR Complaints Process: how to write the Consumer Response
So, you’ve submitted your complaint to UtilitiesADR, the utility provider has challenged it, and now you’re on Step 4 of…
RetailADR
Can you complain if a retailer made a promise before you bought something?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
ConsumerARB
Can Consumer Arbitration get you compensation? What could you be awarded?
If you have a goods/services complaint, you may be wondering whether it’s actually worth using Consumer Arbitration. > Can Consumer…
Comms ADR
What is a Participating Member of CommsADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
CDRL
What happens after you get a Deadlock Letter?
Receiving a Deadlock Letter can feel like the end of the road. You’ve gone through an official complaints process… only…
UtilitiesADR
What happens when a utility complaint reaches a deadlock?
You’ve raised a complaint with your utility provider, exchanged emails or letters, and tried to get the issue resolved. But…
Aviation ADR
What are air passengers complaining about? The biggest AviationADR complaint trends
From flight delays and cancellations, to baggage charges and denied boarding, there are plenty of things that can go wrong…
RetailADR
The RetailADR Complaints Process: how to write the Consumer Response
So, you’ve submitted your complaint to RetailADR, the trader has challenged it, and now you’re on Step 4 of our…
Comms ADR
Can CommsADR get you compensation? What could you be awarded?
If you have a non-regulated communications complaint, you may be wondering whether it’s actually worth using CommsADR. > Can CommsADR…
ConsumerARB
What is a Participating Member of Consumer Arbitration?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
Aviation ADR
UK261 or EU261: which rules cover your flight after Brexit?
Since Brexit, passengers travelling to and from UK and EU airports now have to navigate 2 air passenger rights rules:…
