Aviation ADR
What makes an airline a UK or EU airline?
Air-travel is international. So what defines the nationality of an airline as UK/EU, and why does the distinction matter anyway?…
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Aviation ADR
UtilitiesADR
What is an energy efficiency service, and do I need one?
As energy bills go up, households are looking for ways to reduce their consumption: which is where energy efficiency services…
Comms ADR
Phone won’t charge or keeps switching off? How to complain
We’ve all been there: you’re about to show your E-ticket on public transport… Then you remember your phone is on…
RetailADR
Black Friday: can you get money back if the price drops after purchase?
A Black Friday bargain can either be the highlight… Or disappointment of the year, if you bought something that’s now…
Aviation ADR
The AviationADR Complaints Process: the Passenger’s Response
So, you’ve submitted your complaint to AviationADR, the airline has challenged it, and now you’re on Step 4 of our…
UtilitiesADR
Faulty boiler installation? How to claim compensation without going to court
A lot can go wrong with a boiler installation: an incorrect fitting, damage to your property, missed engineer appointments… or…
RetailADR
Black Friday problems: what if your order is cancelled after you pay?
We know there’s still a bit of time until Black Friday, but bargain-hunting waits for no one - and the…
Comms ADR
Bought a faulty phone? How to get a refund or replacement (UK guide)
New phone models are released all the time with better cameras, DPI screen resolutions, response times… But few people actually…
ConsumerARB
UK strikethrough pricing: how is it regulated?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
CDRL
What evidence should you include in an ADR complaint?
A common query we get about our Alternative Dispute Resolution schemes is: what evidence will I need to submit? How…
Aviation ADR
What is a codeshare flight? UK261 & EU261 rights explained
Have you ever booked a flight, had a look at your ticket, and noticed that it has a different airline…
RetailADR
Is was/now pricing regulated in the UK?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
