Formerly ‘The Retail Ombudsman’. For complaints against retailer and traders, in relation to purchases of goods and services, made online and in-store by consumers/customers.

For complaints against an airline, in relation to flight delay, cancellation, denied boarding, disability discrimination and luggage issues (lost, delayed or damaged) or an airport.

For complaints against utility providers and Home service providers, in relation to boiler installations and repairs,  trader services provided at your home and non-micro business billing.

For ‘non-regulated’ complaints against communication businesses in relation to video on demand services, mobile handsets,  and non-micro business billing disputes.