AviationADR
A FREE ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including:
- Flight Delays or Cancellations
- Denied Boarding
- Damaged, lost or delayed luggage
Fair. Independent. Accessible.
Resolving consumer disputes fairly & independently
If you’ve hit a wall with an airline, retailer, utility or communications provider, we may be able to help. As a government-approved Dispute Resolution service, we review the evidence impartially & deliver a binding written decision, usually well within 60 days.
Choose your sector below to get started!
Our ADR Schemes
We operate 5 main ADR schemes, each of which has its own specialist and highly trained team. We can resolve disputes between consumers and traders (including airlines, retailers, communications and energy providers) where the trader is a Participating Member of one of our schemes.
RetailADR
A FREE ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:
- Returning goods
- Faulty goods
- Delivery
UtilitiesADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and utility providers across the UK, including:
- Boiler installations & servicing
- Combined heat + power services
- Plumbing
CommsADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including:
- Mobile handsets
- Broadband routers
- Courier & postal services
Consumer Arbitration
A paid Arbitration ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including:
- Returning goods
- Faulty goods
- Delivery
Stats from the CDRL Group
01/01/2026 – 01/09/2026 (stats are YTD, accurate as of the 1st of each month)
Welcome to CDRL
Consumer Dispute Resolution Limited (CDRL) is an Alternative Dispute Resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015/The Digital Markets, Competition and Consumers Act 2024, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom.
Latest News and Updates
ConsumerARB
What is a Deadlock Letter (and how do I get one from a trader)?
If you’ve been considering escalating your consumer complaint with Consumer Arbitration, and taken a look anywhere across our website while researching…
CDRL
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it's simply…
Aviation ADR
What is a Property Irregularity Report (PIR)?
If your baggage gets delayed, damaged or lost, you may be asked to complete a Property Irregularity Report (PIR) at…
