Alternative Dispute Resolution (ADR) Services
Operating in UK and across the EU
If you have an unresolved complaint with a seller of goods or services, we may be able to help
Consumer Dispute Resolution Limited (CDRL) is a leading alternative dispute resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom.
We operate six ADR schemes, each of which has it own specialist and highly trained team. We can resolve disputes between consumers/companies and traders where the trader participates with one of our schemes.
Here’s what you need to do before lodging a complaint with us and how the process works
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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How to Contact Us
Due to COVID 19 and reduced staffing levels, we are no longer answering calls.
Please communicate with us as follows:
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