Fair. Independent. Accessible.

Resolving consumer disputes fairly & independently

If you’ve hit a wall with an airline, retailer, utility or communications provider, we may be able to help. As a government-approved Dispute Resolution service, we review the evidence impartially & deliver a binding written decision, usually well within 60 days.

Choose your sector below to get started!

Resolving consumer disputes fairly & independently

AviationADR

A FREE ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including:

Flight Delays or Cancellations
Denied Boarding
Damaged, lost or delayed luggage

Start a Complaint

RetailADR

A FREE ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:

Returning goods
Faulty goods
Delivery

Start A Complaint

UtilitiesADR

A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and utility providers across the UK, including:

Boiler installations & servicing
Combined heat + power services
Plumbing

Start A Complaint

CommsADR

A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including:

Mobile handsets
Broadband routers
Courier & postal services

Start A Complaint

Consumer Arbitration

A paid Arbitration ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including:

Returning goods
Faulty goods
Delivery

Start A Complaint

Aviation ADR 66,169 Total Claims Received More Stats

Retail ADR 1,859 Total Claims Received More Stats

Utilities ADR 804 Total Claims Received More Stats

Comms ADR 3 Total Claims Received More Stats

Consumer ARB 1,536 Total Claims Received More Stats

Welcome to CDRL

Consumer Dispute Resolution Limited (CDRL) is an Alternative Dispute Resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015/The Digital Markets, Competition and Consumers Act 2024, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom.