For complaints against an airline, in relation to flight delay, cancellation, denied boarding, disability discrimination and luggage issues (lost, delayed or damaged) or an airport.
For ‘non-regulated’ complaints against communication businesses in relation to video on demand services, mobile handsets, and non-micro business billing disputes.
Formerly ‘The Retail Ombudsman’. For complaints against retailer and traders, in relation to purchases of goods and services, made online and in-store by consumers/customers.
For complaints against utility providers and Home service providers, in relation to boiler installations and repairs, trader services provided at your home and non-micro business billing.
Consumer Arbitration is an independent alternative dispute resolution (ADR) scheme that deals with disputes between consumers and traders.
Data Arbitration is an independent alternative dispute resolution (ADR) scheme that deals with disputes between consumers and traders in relation to alleged breaches of Data protection laws.