AviationADR
A FREE ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including:
- Flight Delays or Cancellations
- Denied Boarding
- Damaged, lost or delayed luggage
Fair. Independent. Accessible.
Resolving consumer disputes fairly & independently
If you’ve hit a wall with an airline, retailer, utility or communications provider, we may be able to help. As a government-approved Dispute Resolution service, we review the evidence impartially & deliver a binding written decision, usually well within 60 days.
Choose your sector below to get started!
Our ADR Schemes
We operate 5 main ADR schemes, each of which has its own specialist and highly trained team. We can resolve disputes between consumers and traders (including airlines, retailers, communications and energy providers) where the trader is a Participating Member of one of our schemes.
RetailADR
A FREE ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:
- Returning goods
- Faulty goods
- Delivery
UtilitiesADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and utility providers across the UK, including:
- Boiler installations & servicing
- Combined heat + power services
- Plumbing
CommsADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including:
- Mobile handsets
- Broadband routers
- Courier & postal services
Consumer Arbitration
A paid Arbitration ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including:
- Returning goods
- Faulty goods
- Delivery
Stats from the CDRL Group
01/01/2026 – 01/10/2026 (stats are YTD, accurate as of the 1st of each month)
Welcome to CDRL
Consumer Dispute Resolution Limited (CDRL) is an Alternative Dispute Resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015/The Digital Markets, Competition and Consumers Act 2024, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom.
Latest News and Updates
Aviation ADR
Is flight compensation paid per person or per booking?
We all know you may be entitled to compensation for a flight delay, cancellation, or denied boarding. But is flight…
UtilitiesADR
The UtilitiesADR Complaints Process: how to write the Consumer Response
So, you’ve submitted your complaint to UtilitiesADR, the utility provider has challenged it, and now you’re on Step 4 of…
RetailADR
Can you complain if a retailer made a promise before you bought something?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
