Consumer Dispute Resolution Limited (CDRL) is a not for profit alternative dispute resolution (ADR) provider, approved, under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Formerly ‘The Retail Ombudsman’. For complaints against retailer and traders, in relation to purchases of goods and services, made online and in-store by consumers/customers.
For complaints against an airline, in relation to flight delay, cancellation, denied boarding, disability discrimination and luggage issues (lost, delayed or damaged) or an airport.
For complaints against utility providers and Home service providers, in relation to boiler installations and repairs, trader services provided at your home and non-micro business billing.
For ‘non-regulated’ complaints against communication businesses in relation to video on demand services, mobile handsets, and non-micro business billing disputes.
Consumer Dispute Resolution Ltd is Approved by:
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