ConsumerARB
UK strikethrough pricing: how is it regulated?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
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ConsumerARB
ConsumerARB
Can you complain if a trader made a false promise pre-purchase?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
ConsumerARB
Can Consumer Arbitration get you compensation? What could you be awarded?
If you have a goods/services complaint, you may be wondering whether it’s actually worth using Consumer Arbitration. > Can Consumer…
ConsumerARB
What is a Participating Member of Consumer Arbitration?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
ConsumerARB
Can you return an item without a receipt? What counts as Proof of Purchase?
Bought the wrong thing? Lost the receipt? Don’t panic! You might still be able to return it… A traditional, paper…
ConsumerARB
What evidence do you need to make a Product Complaint?
When something goes wrong with a product you bought, it can be frustrating enough trying to get the problem resolved,…
ConsumerARB
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it’s simply…
ConsumerARB
What is a Deadlock Letter (and how do I get one from a trader)?
If you’ve been considering escalating your consumer complaint with Consumer Arbitration, and taken a look anywhere across our website while researching…
ConsumerARB
What counts as Product Misrepresentation?
When you buy a product, you expect it to be as advertised, right? Whether you are buying a car, a…
ConsumerARB
What to do if a Trader ignores your Complaint
If you’ve had to deal with goods or services you’ve purchased being damaged, faulty, or otherwise unsatisfactory, most people would…
ConsumerARB
What’s the difference between Consumer Arbitration and RetailADR?
Alright, you got us. We’re not the ONLY Alternative Dispute Resolution scheme CDRL operates in the Retail sector… Ever heard…
ConsumerARB
How to prove goods you’ve bought are faulty: Here’s what you need to know!
Making a purchase should give you peace of mind, not problems. Whether it’s a household appliance that stops working after…
