UtilitiesADR
What is an energy efficiency service, and do I need one?
As energy bills go up, households are looking for ways to reduce their consumption: which is where energy efficiency services…
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UtilitiesADR
Comms ADR
Phone won’t charge or keeps switching off? How to complain
We’ve all been there: you’re about to show your E-ticket on public transport… Then you remember your phone is on…
RetailADR
Black Friday: can you get money back if the price drops after purchase?
A Black Friday bargain can either be the highlight… Or disappointment of the year, if you bought something that’s now…
UtilitiesADR
Faulty boiler installation? How to claim compensation without going to court
A lot can go wrong with a boiler installation: an incorrect fitting, damage to your property, missed engineer appointments… or…
RetailADR
Black Friday problems: what if your order is cancelled after you pay?
We know there’s still a bit of time until Black Friday, but bargain-hunting waits for no one - and the…
Comms ADR
Bought a faulty phone? How to get a refund or replacement (UK guide)
New phone models are released all the time with better cameras, DPI screen resolutions, response times… But few people actually…
ConsumerARB
UK strikethrough pricing: how is it regulated?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
RetailADR
Is was/now pricing regulated in the UK?
Have you ever been shopping, seen a ‘WAS £X, NOW £Y’ pricetag, and wondered to yourself whether that’s actually true,…
Comms ADR
The CommsADR Complaints Process: the Consumer Response
So, you’ve submitted your complaint to CommsADR, the communications provider has challenged it, and now you’re on Step 4 of…
ConsumerARB
Can you complain if a trader made a false promise pre-purchase?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
UtilitiesADR
5 common non-regulated utility complaints in the UK (and how to resolve them)
For UK consumers researching Alternative Dispute Resolution (ADR), it can be really confusing to encounter non-regulated and regulated utility complaints. …
UtilitiesADR
The UtilitiesADR Complaints Process: the Consumer Response
So, you’ve submitted your complaint to UtilitiesADR, the utility provider has challenged it, and now you’re on Step 4 of…
