CommsADR
Operating across United Kingdom
If you have an unresolved complaint with a communications service provider, we may be able to help.
Operating across United Kingdom
If you have an unresolved complaint with a communications service provider, we may be able to help.
We cannot deal with your complaint if:
We have an obligation to process claims within 90 days of receiving the evidence from both consumer and comms provider. However, passengers typically receive their decision within 30 days.
The scheme is approved and regulated by Ofcom, the communications sector Regulator.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
The companies below have subscribed to CommsADR and agree to engage with our scheme, meaning any final determination is binding on it, if accepted by you.
Alchimie
Alerts4U
All Points North
Allstar Media Services
Alpha Communications
Badabim
Bango
Big Lucky Dip
Big Lucky Draw
Bignall Communication LTD
Bitstacker Ltd
BodyIn8
Boku
Cancer Research
Cellcast
Cellondo
Cerberus
Cine Total
Click n Scores
CLIQ Digital
Comic Relief
Comp House
Connect Mobile Ltd
Cymba Intergrated Solutions
Deal Alerts SP2
Digital Global Pass
Digital Select Ltd
Digital Virgo Entertainment
Digster
Dynamic Mobile Billing
Empello
Fonix
Football Alerts
Football Alerts IMI
Freenet Digital
Fuze Forge
Gamersville
Gamersville IMI
Gigaclear
Glamour Girls
Gimmie A Goodie
Gossip Alerts
Gravidez Digital
Harvest Media
HoneyZ2Mob
IMImobile
ImpulsePay
Instagiv
Ireland Juicywin
Ireland Minted
Ireland Prizefun
Irish Prizenut
Jamjarmobile
Jamjarclub
Jamjarplay
Jamjarwallpaper
Jamjar-e-books
Jardin Secret
Jardin Secret 2
JuicyWin
KPMT Ltd
Loaded Mobi ImI
Mad4Mobile
MCOM Charity Solution
MCOM Ltd
MCOM Payout Service
MCP Insight
Message Cloud (TxtNation)
mGage
Minted Mobi
MintedMobi
Moboidoo
Modo Mobi Ltd
Modo Ireland
ModoMobi
MobPorn
MPS Helpline Ldt
Muslimgiving.org
Newcall
Nuyoo Fonix
Nuyoo IMI
OneCom
Open Mobile Global
OpenMarket
Play Up
Play Vod
Play Weez
Playbay
PM Connect
Porn Stream
Postcode Treasure Hunt
Prizee
Prizefun
Prizehook
PrizeNut
QI Club
R&D Media Holding BV
RJ Media LLP
RSM2000
Safari Mobile (UK) Ltd
SB Media Group Limited
SB7 Mobile Ltd
Singfy
SLA Mobile
Space Adventure
SP2 Ltd
SPtwo Ireland
Sp Pro Money
Sports Alerts
Starmystics Chat
Starmystics Horroscopes
Strategic Brief
Stripey Girrafe Ltd
Stripey Offers
Sugar Raiders
Sugar Rush
Sweet Dreams
Sweet Mania
Sweet Solutions
Technifun LTD
TextPlayWin
Tekka Digital
Telecom2
Text Me A Treat
Tim Kids
TooLov
TopStreaming
TrimXS IMI
TRimXs Ox8 (DMB)
Txxt Babe
Viva La Voucher
Wahoo London Limited
Well Fitness Ltd
WiFinity
Win Prizes
WoozGo
World Tele Media
X-on Communications
xx18+xx
YourFitnessGuru
Ziksen
24Seven Communications
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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