AviationADR – Flight Complaints & Aviation Dispute Resolution
Operating in the UK and across the EU
Should you have a pending complaint with an airline or airport awaiting resolution, our services could provide the assistance you need.
Operating in the UK and across the EU
Should you have a pending complaint with an airline or airport awaiting resolution, our services could provide the assistance you need.
The companies listed below have become members of AviationADR and have committed to participate in our resolution scheme. Thus, any final verdict we reach is obligatory for the company, provided you, as the complainant, accept it.
Air Astana
Air Baltic
Air Canada (destination or departure of either a Danish, French, Spanish, Italian, UK and German Airport)
Air Canada Rouge
Air France
Asiana Airlines
Buzz
Delta
easyJet
EgyptAir
Garuda Indonesia
Lauda
KLM
Malta Air
Royal Brunei
Ryanair (destination or departure of a either a UK, Danish, Swedish or Spanish airport)
TAP Portugal
TUI
Turkish Airlines
Virgin Atlantic
Wizz Air (destination or departure of either a UK, Hungary and German Airport)
London City Airport
East Midlands Airport
Humberside AirportW
We can deal with most complaints between an airline/airport that subscribes to our scheme and a passenger, including:
We cannot deal with your complaint if:
It is our duty to process claims within a 90-day period, following receipt of the necessary evidence from both the passenger and the airline. However, it’s worth noting that passengers usually receive their decision much sooner with a typical timeframe of 30 days.
Our scheme operates under the regulation and approval of the Civil Aviation Authority, the governing body for aviation matters in the UK.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
The Scheme is regulated and monitored by the Civil Aviation Authority (CAA) and follows its rules. Airlines subscribed to the Scheme are bound by its decisions and by the Scheme Rules.
Our Support centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
Delta Airlines Complaints | KLM Complaints | Ryanair Complaints | TUI Complaints | Turkish Airlines Complaints | Air Canada Complaints | Air Canada Rouge Complaints | Air France Complaints | Air Astana Complaints | EasyJet Complaints | Asiana Airline Complaints | EGYPTAIR Complaints | Garuda Indonesia Complaints | Royal Brunei Complaints | TAP Portugal Complaints | Virgin Atlantic Complaints | Wizz Air Complaints |
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