CDRL

Aviation ADR

AviationADR – Flight Complaints & Aviation Dispute Resolution

Operating in the UK and across the EU

Should you have a pending complaint with an airline or airport awaiting resolution, our services could provide the assistance you need.

Our Website

Airlines/Airports we work with

The airlines and airports listed below have become Participating Members of AviationADR and have committed to participate in our resolution scheme. Thus, any final verdict we reach is legally binding for the airline/airport – provided that you, as the complainant, accept it.

Airlines

Air Astana

Air Baltic

Air Canada

Air Canada Rouge

Air France

Asiana Airlines

Buzz

Delta

easyJet

EgyptAir

Garuda Indonesia

Lauda

KLM

Malta Air

Royal Brunei

Ryanair

TAP Portugal

TUI

Turkish Airlines

Virgin Atlantic

Wizz Air

Airports

London City Airport

Humberside Airport

Scheme Downloads

Reports

Please see all of the Civil Aviation Authority’s Annual Activity Reports on AviationADR on AviationADR’s website.

About the Aviation Dispute Resolution Scheme

We can deal with most passenger complaints about an airline/airport that is a Participating Member of our scheme, including:

Denied boarding, delayed or cancelled flights
Damaged, lost or delayed luggage
Destruction, damage or loss of items worn or carried by a passenger
Problems faced by disabled passengers or passengers with reduced mobility
Issues of unfair trading
Pricing
Misrepresentation

We cannot deal with your complaint if:

You haven’t already made a complaint direct to the airline/airport and either:
– Received a Final Response
– At least 8 weeks has passed since you filed your complaint
The airline does not subscribe to our scheme

It is our duty to process claims within a 60-day period, following receipt of the necessary evidence from both the passenger and the airline.

Our scheme operates under the regulation and approval of the Civil Aviation Authority, the governing body for aviation matters in the UK.

Postal communication should initially be addressed to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW

How AviationADR Scheme Works

The Aviation ADR Scheme Rules

The Scheme is regulated and monitored by the Civil Aviation Authority (CAA) and follows its rules. Airlines subscribed to the Scheme are bound by its decisions and by the Scheme Rules.

Downloads

> Scheme Rules

> Complaint Form

Ready to lodge your complaint?

Our Website

Customer Assistance

Support Centre

Our Support centre operates Monday to Friday, 9:30am – 12:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.