Operating in the UK and across the EU
Should you have a pending complaint with an airline or airport awaiting resolution, our services could provide the assistance you need.
The companies listed below have become members of AviationADR and have committed to participate in our resolution scheme. Thus, any final verdict we reach is obligatory for the company, provided you, as the complainant, accept it.
We can deal with most complaints between an airline/airport that subscribes to our scheme and a passenger, including:
We cannot deal with your complaint if:
It is our duty to process claims within a 90-day period, following receipt of the necessary evidence from both the passenger and the airline. However, it’s worth noting that passengers usually receive their decision much sooner with a typical timeframe of 30 days.
Our scheme operates under the regulation and approval of the Civil Aviation Authority, the governing body for aviation matters in the UK.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
Our Support centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
Delta Airlines Complaints | Flybe Complaints | KLM Complaints | Ryanair Complaints | TUI Complaints | Turkish Airlines Complaints | Air Canada Complaints | Air Canada Rouge Complaints | Air France Complaints | Air Astana Complaints | Air China Complaints | EasyJet Complaints | Emirates Complaints | Oman Air Complaints | Asiana Airline Complaints | EGYPTAIR Complaints | Garuda Indonesia Complaints | Royal Brunei Complaints | South African Airways Complaints | TAP Portugal Complaints | Virgin Atlantic Complaints | Wizz Air Complaints |
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