Data Arbitration
Operating across United Kingdom
If you have an unresolved complaint in relation to the use of your personal data, we may be able to help
About the Scheme
- The Company they are complaining about has agreed to subscribe to the scheme already or agrees to subscribe in relation to the consumers complaint. For that, search the data arbitration companies below; and
- The consumer has already complained direct to the Company and either i) they have rejected the complaint/provided an unsatisfactory response; or ii) the Company has failed to respond within eight weeks.
We can deal with any complaint that involved an alleged breached of data protection laws. The most common we deal with are complaints about:
- Failure to remove consumer from a marketing/data list
- Unauthorised marketing contact and cold calling
- Failure to delete consumers data
- Freedom of Information/Subject access requests
- Data security breaches – where data has been exposed to fraudsters
One of our experienced arbitrators will review the information and evidence provided by both the consumer and company. The arbitrator will decide if there has been a breach of data protection laws and if so, the level of compensation the consumer is entitled to.
If the arbitrator decides that compensation should be awarded, the company will be bound by the decision and will have 30 days to make payment to the consumer.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
How it Works
Step 1
Upon submission of your claim form and arbitration fee, our administration team will verify that the claim is within the jurisdiction of the scheme, within 48 hours.
Step 2
If your claim is deemed to be ‘in scope’ it is passed to the trader for review. They will then have 21 days to provide a response/defence to your claim.
Step 3
Following submission of the traders response/defence, you will be notified and given the opportunity to comment on what the trader has said. This is known as your ‘Reply’ and must be submitted within 7 days.
Step 4
Following submission of your Reply, the trader is given 7 days to provide any comment in relation to this.
Step 5
The case is passed to an Arbitrator who will produce a written decision (known as an ‘Award’) within 28 days.
Data Arbitration Subscribers
Consumers can lodge a complaint with Data Arbitration if the company they are complaining about has subscribed to participate in the scheme or agrees to participate in relation to the consumers complaint. Those companies that have agreed to participate in the scheme are listed below. If we receive a complaint about a company that has not yet agreed to participate we will contact them and invite them to participate.
Ready to lodge your complaint?
Customer Assistance
Contact Centre
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
Contact can be made via
0203 540 8063
enquiries@cdrl.org.uk
12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW
Connect with us
