Data Arbitration

Operating across United Kingdom

If you have an unresolved complaint in relation to the use of your personal data, we may be able to help

Start your Complaint

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About the Scheme

Consumers can use the Data Arbitration scheme if

The Company they are complaining about has agreed to subscribe to the scheme already or agrees to subscribe in relation to the consumers complaint. For that, search the data arbitration companies below; and
The consumer has already complained direct to the Company and either i) they have rejected the complaint/provided an unsatisfactory response; or ii) the Company has failed to respond within eight weeks.

Typical complaints we deal with

We can deal with any complaint that involved an alleged breached of data protection laws. The most common we deal with are complaints about:

Failure to remove consumer from a marketing/data list
Unauthorised marketing contact and cold calling
Failure to delete consumers data
Freedom of Information/Subject access requests
Data security breaches – where data has been exposed to fraudsters

What we will do

One of our experienced arbitrators will review the information and evidence provided by both the consumer and company. The arbitrator will decide if there has been a breach of data protection laws and if so, the level of compensation the consumer is entitled to.

If the arbitrator decides that compensation should be awarded, the company will be bound by the decision and will have 30 days to make payment to the consumer.

Complain about the scheme

To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:

Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW

Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.

How it Works

Step 1

Upon submission of your claim form and arbitration fee, our administration team will verify that the claim is within the jurisdiction of the scheme, within 48 hours.

Step 2

If your claim is deemed to be ‘in scope’ it is passed to the trader for review. They will then have 21 days to provide a response/defence to your claim.

Step 3

Following submission of the traders response/defence, you will be notified and given the opportunity to comment on what the trader has said. This is known as your ‘Reply’ and must be submitted within 7 days.

Step 4

Following submission of your Reply, the trader is given 7 days to provide any comment in relation to this.

Step 5

The case is passed to an Arbitrator who will produce a written decision (known as an ‘Award’) within 28 days.