Operating across United Kingdom
If you have an unresolved complaint in relation to the use of your personal data, we may be able to help
We can deal with any complaint that involved an alleged breached of data protection laws. The most common we deal with are complaints about:
One of our experienced arbitrators will review the information and evidence provided by both the consumer and company. The arbitrator will decide if there has been a breach of data protection laws and if so, the level of compensation the consumer is entitled to.
If the arbitrator decides that compensation should be awarded, the company will be bound by the decision and will have 30 days to make payment to the consumer.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
Consumers can lodge a complaint with Data Arbitration if the company they are complaining about has subscribed to participate in the scheme or agrees to participate in relation to the consumers complaint. Those companies that have agreed to participate in the scheme are listed below. If we receive a complaint about a company that has not yet agreed to participate we will contact them and invite them to participate.
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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How to Contact Us
Due to COVID 19 and reduced staffing levels, we are no longer answering calls.
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