RetailADR
Operating across United Kingdom
If you have an unresolved complaint with a retailer or trader, we may be able to help
Operating across United Kingdom
If you have an unresolved complaint with a retailer or trader, we may be able to help
We can deal with most complaints between an airline/airport that subscribes to our scheme and a passenger, including:
We cannot deal with your complaint if:
We have an obligation to process claims within 90 days of receiving the evidence from both consumer and retailer/trader. However, passengers typically receive their decision within 30 days.
The scheme is approved and regulated by Chartered Trading Standards Institute.
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
The companies below have subscribed to RetailADR and agree to engage with our scheme, meaning any final determination is binding on it, if accepted by you.
Ackerman & Niece
Aga Rangemaster
Airport VIP
ALDI
AO.com
ASOS
AXA Assistance
Bankrupt Beds & Furniture Warehouse
Balmer Lawn Hotel
Bretts of Ipswich
Borshch Electrical
Bedz R Us
Bedz & Furniture
Benchmarx
Cadira
Carfinance247 Ltd
Cotswold Living
Damart
Dealz
Debenhams
Delux Deco
FatFace
Flooring Supplies
Footasylum Ltd
Found & Future
Frances Hunt
Fross Wedding Collection
Funique Furniture
Funktion Alley
Furniture Value
Futter of Great Yarmouth
George Street Furnishers
Gillies
Harrods
Harvey Nichols
Homesense
Hobbs
Hotel St. Pierre
Hunters Brook
IAPA
IKEA
Inspire Mobility
Jessops
Keswick Flooring Ltd
Leverdale Hotel
Lounge Club
Lounge Key
Lounge Pass
Manolo Blahnik
Oldrids & Co Ltd
Oliver Bonas
Pep & Co
Poundland
Priority Pass
Priority Traveller
Richer Sounds
Ryman
Samara James Retail Limited
ScS
Sharps
Staples
Steel & Jelly
Ted Baker
The George Hotel
The Moby Shop
Tile Giant
TK Maxx
Toolstation
Travis Perkins
Triton
Trusted Traders Edinburgh
Virgin Active
Vivienne Westwood
Watch Shop
Whitegoods Trade Association
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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