Consumer Arbitration Services
Operating across United Kingdom
Operating across United Kingdom
We can deal with most disputes between consumers and traders including disputes in relation to:
We cannot deal with complaints about any of the following sectors:
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
The retailers below have subscribed to Consumer Arbitration. If the retailer your complaint is with does not appear below, you can either look on our RetailADR to site to see if they subscribe to that scheme (www.retailadr.org.uk) or contact our initial assessment team who will be glad to help – 0203 540 8063
Acer
Afool Limited
Aterlier Cologne
Baxter of California
Cacharel
CeraVe
Carita
Carpetright
Cineworld
Clarisonic
Decathlon
Decleor
Diesel
DW Installations
Essie
E-careers Ltd
Garnier
Giorgio Armani
Goldsmiths
Haven Timber
House 99
IT Cosmetics
Kerastase
Kiehl’s
L’Oreal Paris
L’Oreal Professionnel
La Roche Posey
Lancome
Laundrapp
Maison Margiela
Mappin & Webb
Matrix
Maybelline
Mayors
Mizani
Next
NYX Professional Makeup
OFFICE Shoes & OFFSPRING
Ox Flooring UK Ltd
Oxford Flooring
Proenza Schouler
Pureology
Ralph Lauren
Redken
Roger & Gallet
Sanoflore
Shu Uemura
SkinCeuticials
Smart Conservatory Solutions
Uniq Floors Limited
Urban Decay
Valentino
VAX
Vichy Laboratories
Viktor & Rolf
Watches of Switzerland
The WatchHut
The Watch Lab
Yves Saint Laurent
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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How to Contact Us
Due to COVID 19 and reduced staffing levels, we are no longer answering calls.
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