Consumer Arbitration Services

We can deal with most disputes between consumers and traders including disputes in relation to:

• Returning Goods
• Faulty Goods
• Missing parts
• Delivery
• Customer service
• Misrepresentation
• Product description
• Other

We cannot deal with complaints about any of the following sectors:

• Financial institutions (i.e. Banks)
• Vehicle sales and servicing
• Utility providers (water, gas, electricity)
• Phone service providers
• Solicitors
• Other professional providers

To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:

Head of Service Complaints
CDRL
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Milton Keynes
MK12 5TW

Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.

To complain by post, please download a paper complaint form adjacent to this drop down menu. Once you have completed your complaint form, please return it to us at our registered office address (CDRL, 12/14 Walker Avenue, Wolverton Mill, MK12 5TW) along with any evidence in support of your complaint. We shall deal with your complaint entirely by post. This may cause some delays to our standard complaint handling timeframes as set out in our Scheme Rules.

Please refer to our Reasonable Adjustments Policy contained in our Scheme Rules. To make a reasonable adjustments request, please either write to us via our support centre, by post or by telephone at 0203 540 8063. We will only be able to accept telephone calls for genuine requests for reasonable adjustments.