Consumer Arbitration Services
Operating across United Kingdom
We can deal with most disputes between consumers and traders including disputes in relation to:
We cannot deal with complaints about any of the following sectors:
To file a Service Complaint click here.
Alternatively, all complaints should initially be addressed to:
Head of Service Complaints
Stratford Office Village
Unit 12 Walker Avenue, Wolverton Mill
Complaints should be in writing and should provide full details of the complaint, including your complaint ID number and the name of the Complaint Handler/Adjudicator where possible/applicable.
The retailers below have subscribed to Consumer Arbitration. If the retailer your complaint is with does not appear below, you can either look on our RetailADR to site to see if they subscribe to that scheme (www.retailadr.org.uk) or contact our initial assessment team who will be glad to help – 0203 540 8063
Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update.
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How to Contact Us
Due to COVID 19 and reduced staffing levels, we are no longer answering calls.
Please communicate with us as follows:
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