Who are you complaining about?

Before we start the process of lodging your complaint, we need to make sure that we can deal with the trader you are complaining about and that you fully understand how we work.

Step 1

Choose the relevant area below (i.e aviation, retail etc.)

Step 2

You will be taken to the relevant ADR scheme page. Read the information on the page

Step 3

Check that we deal with the trader (i.e airline, retailer etc..) that you are complaining about

Step 4

Complete our complaint form and submit your complaint

Step 1 – Choose your Area

Comms

Utilities

Retail

Aviation

Consumer

Data