Consumer Dispute Resolution Limited (CDRL), the specialist provider of Alternative Dispute Resolution (ADR) services in; aviation, non-regulated communications; retail and the non-regulated utilities sectors, has opened the ‘CDRL Training Centre’ in Milton Keynes to help consumer facing companies with their legal standing.
In conjunction with various third parties, the CDRL team will provide training on; the Consumer Rights Act 2015 and other consumer laws applicable to the customer service operation; and Flight delay/cancellation/denied boarding claims (EC261), EC1107 and the Montreal Convention; and GDPR and data protection.
The training centre is housed within a dedicated 5000 square foot ‘state of the art’ facility in Milton Keynes. The facility has a main training room catering for 50 delegates and several smaller training rooms along with dedicated break out areas.
Lynda Drawe, CDRL’s Head of Training said “Over the past two years we have developed a first-rate training programme for our new recruits and existing staff, ranging from administrator training to technical legal education for our adjudicators and arbitrators. This programme is delivered by both in-house experts and external providers”.
“The CDRL Training Centre now takes our training to the next level and enables not only CDRL to train large numbers of new and existing staff at the same time, but also enables us to open up our first-class training courses to external bodies and entities”.
CDRL are currently in discussion with a leading business focused University to develop a ‘Customer Services BTec’ qualification which they hope to launch later this Year.
CDRL currently employ 100 staff at their Milton Keynes HQ in Stratford Office Village and are just about to commence a major local recruitment drive to service the new facility and three leading airlines who have just subscribed with the ADR provider.