Next steps

The next steps are to make sure you have read all of the information so that you fully understand the complaints process and how we work. You can then click on ‘START MY COMPLAINT’ or ‘Make an Airline Complaint’ button to start your online complaint form. Alternatively, you can request a paper form to be sent to you via the post. When completing the form please give us as much information as possible.

Dispute Resolution members:

 Air Astana |  Air Canada  |  Air Canada Rouge  |  Air China  |  Air France  |  Asiana Airlines
Delta  |  EgyptAir  |  Emirates | Flybe  |  Garuda Indonesia  |  KLM  |  Norwegian  |  Oman Air | Royal Brunei  |
Small Planet Airlines  |   South African Airways  |   TAP Portugal   |   Turkish Airlines  |  Virgin Atlantic  |  Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.

AviationADR is a CAA-approved ADR provider

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