How to claim flight delay compensation for an Air Astana flight?

You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim Air Astana flight delay compensation.

Before making a claim for Air Astana flight delay compensation, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Air Astana flight compensation complaint.

Have you already complained to Air Astana?

Please note that to be eligible to make a flight delay complaint against Air Astana, you must have already complained to Air Astana directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Astana eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Air Astana flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

How to make a flight delay complaint?

You can make a flight delay complaint against Air Astana online by clicking here or by filling out a paper version which can be downloaded here.

For more information about AviationADR, please view our FAQ page.

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