How to claim compensation for a Air China flight delay?

Have you already complained to Air China?

Before you bring your complaint to AviationADR, you must have already complained to Air China directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air China eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.

Do you know how much compensation you can claim for?

To find out how much compensation you could claim for you delayed flight with Air China, here’s a quick guide here.

 

Which complaints does the airline sector cover?

The airline sector covers complaints against any Air China flight where the flight in question departed from a UK airport. For more information on which complaints we can deal with click here

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

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BY TELEPHONE

You can telephone us on 0203 540 8063.