Delayed Flight Complaints & Compensation

 

According to EU regulations, you may be eligible for compensation if your scheduled flight has experienced a delay. Furthermore, in cases of considerable delays, airlines have the responsibility to offer you assistance; for example, if your flight is delayed by more than 2 hours, you’re entitled to refreshments suitable to the duration of the delay. For comprehensive information regarding your rights and the services the airline can potentially provide, refer to our ‘Right to Care’ guide.

Flights Delays – Your rights

To qualify for delayed flight compensation under EU Regulation 261/2004, your flight must have arrived at its final destination with a delay of 3 hours or more.

Keep in mind that it’s the arrival time that counts: if your flight left more than 3 hours later than the planned time but arrived less than 3 hours late, you will not be entitled to compensation.

Compensation

Our delayed flight compensation table provides a quick reference to estimate how much you might be able to claim.

Under EU Regulation 261, you can potentially claim compensation ranging between 250 and 600 euros. This depends on the distance from your initial point of departure to your final destination, as well as the duration of the delay in some circumstances.

HOW TO COMPLAIN

Before coming to us:

You must have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline 8 weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

Make a complaint:

Post: you can post your complaint to us by filling out a paper version here and send it to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online: you can make an online complaint by clicking here

Phone: you can telephone us on 0203 540 8063

If you’re not happy with the outcome:

Consumers are not bound by our recommendations or decisions unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).

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