Airline Complaints | We Can Deal With | Aviation Dispute Resolution

Complaints AviationADR CAN deal with:

AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport.

AviationADR can deal with most disputes between passengers and airlines, including disputes in relation to:

Denied boarding, delayed or cancelled flights
Damaged, lost or delayed luggage
Destruction, damage or loss of items worn or carried by a passenger
Problems faced by disabled passengers or passengers with reduced mobility
Issues of unfair trading
Pricing
Misrepresentation

Use of the AviationADR Alternative Dispute Resolution scheme is FREE to passengers and can be submitted without the need for any independent advice or third-party representation.

Complaints AviationADR CANNOT deal with:

AviationADR can only deal with unresolved complaints.

To be eligible to make a complaint against an airline/airport you must have already complained to that airline/airport directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute.

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