Monthly Archives: November 2019

CDRL partners with Hunt ADR to launch new arbitration and conciliation scheme for ABTA

CDRL is pleased to announce that it has partnered with Hunt ADR to provide the arbitration and conciliation scheme for disputes between consumers and members of ABTA, The Travel Association. Managing Director of Hunt ADR, Gregory Hunt, said “I always look to collaborate and when it came to case management, in my view, the CDRL…

Small Planet Airlines has ceased trading

AviationADR has been informed that Small Planet Airlines, a subscribing member to the AviationADR scheme, has ceased trading. In the circumstances, AviationADR will no longer be accepting passenger claims in relation to Small Planet Airlines. For those passengers who currently have a live complaint being processed by AviationADR, whilst we will be finalising all determinations,…

Consumer Law Training Facility opens in Milton Keynes

Consumer Dispute Resolution Limited (CDRL), the specialist provider of Alternative Dispute Resolution (ADR) services in; aviation, non-regulated communications; retail and the non-regulated utilities sectors, has opened the ‘CDRL Training Centre’ in Milton Keynes to help consumer facing companies with their legal standing. In conjunction with various third parties, the CDRL team will provide training on;…

Emirates joins AviationADR Scheme

AviationADR is delighted to announce that Emirates has subscribed to its alternative dispute resolution scheme with effect from 2 January 2019. Initially, Emirates has elected for AviationADR to deal with passenger complaints where the flight departed a UK airport and will later review whether to work with AviationADR across the EU. Passengers who have cause…