AviationADR is delighted to announce that Emirates has subscribed to its alternative dispute resolution scheme with effect from 2 January 2019. Initially, Emirates has elected for AviationADR to deal with passenger complaints where the flight departed a UK airport and will later review whether to work with AviationADR across the EU.
Passengers who have cause to complain about Emirates must first direct their complaint to the Emirates customer service team. If their complaint is rejected or a response is not received within eight weeks, a complaint can be lodged with AviationADR, either online via www.aviationadr.org.uk or by post (by obtaining a paper complaint form via 0203 540 8063). AviationADR’s service is free to passengers.