CDRL
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it's simply…
News from across the CDRL Group
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CDRL
Aviation ADR
What is a Property Irregularity Report (PIR)?
If your baggage gets delayed, damaged or lost, you may be asked to complete a Property Irregularity Report (PIR) at…
Aviation ADR
What evidence do you need to make a Flight Complaint?
When something goes wrong with your flight, it can be frustrating enough trying to get the problem resolved, let alone…
CDRL
What is the Digital Markets, Competition and Consumers Act 2024? What does it mean for ADR Providers?
The Digital Markets, Competition and Consumers Act 2024 (DMCC Act) is a UK law designed to promote fair competition in…
Aviation ADR
What is a Deadlock Letter (and how do I get one from an airline)?
If you’ve been considering escalating your air-travel complaint with AviationADR, and taken a look anywhere across our website while researching how…
CDRL
Top 5 mistakes that can ruin your complaint… and how to avoid them!
Ever had to make a complaint? As an ADR provider reviewing many consumer complaints each day, we know how frustrating…
Aviation ADR
Airport VS Airline: Who is responsible for your complaint?
When something goes wrong with your flight, you have the right to make a complaint. But it can be difficult…
CDRL
A commitment to Quality and Sustainability: CDRL achieves ISO Certification
We’re proud to announce an important milestone for CDRL: we have just successfully achieved ISO 9001 and ISO 14001 certification!…
CDRL
ADR vs Court: Which is better for Consumer Disputes? Which is cheaper?
If you’ve ever had to complain to a business, you’ve probably had a scary thought in the back of your…
Aviation ADR
Understanding Your Rights When Flights Are Delayed: A Guide for Passengers
A delayed flight can quickly disrupt your travel plans, whether you're heading off on holiday, travelling for work, or trying…
CDRL
What is a Deadlock Letter (and how do I get one)?
If you’ve been considering escalating your complaint with one of our ADR schemes, and taken a look anywhere across our…
Aviation ADR
Understanding your Rights when Flights are cancelled: A Guide for Passengers
Few travel experiences are as frustrating as arriving at the airport… only to discover your flight has been cancelled. Whether…
