RetailADR
Can you complain if a retailer made a promise before you bought something?
Imagine: you’re unsure about whether to buy something, until the salesperson makes a promise that convinces you. Perhaps you’ve been…
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RetailADR
ConsumerARB
Can Consumer Arbitration get you compensation? What could you be awarded?
If you have a goods/services complaint, you may be wondering whether it’s actually worth using Consumer Arbitration. > Can Consumer…
Comms ADR
What is a Participating Member of CommsADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
UtilitiesADR
What happens when a utility complaint reaches a deadlock?
You’ve raised a complaint with your utility provider, exchanged emails or letters, and tried to get the issue resolved. But…
RetailADR
The RetailADR Complaints Process: the Consumer Response
So, you’ve submitted your complaint to RetailADR, the trader has challenged it, and now you’re on Step 4 of our…
Comms ADR
Can CommsADR get you compensation? What could you be awarded?
If you have a non-regulated communications complaint, you may be wondering whether it’s actually worth using CommsADR. > Can CommsADR…
ConsumerARB
What is a Participating Member of Consumer Arbitration?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
Comms ADR
What evidence do you need to make a Communications Complaint?
When something goes wrong with a communications provider, it can be frustrating enough trying to get the problem resolved, let…
RetailADR
What is a Participating Member of RetailADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
ConsumerARB
Can you return an item without a receipt? What counts as Proof of Purchase?
Bought the wrong thing? Lost the receipt? Don’t panic! You might still be able to return it… A traditional, paper…
UtilitiesADR
Solar Panels not working? What to do and how to complain
You want to be eco-friendly and save on your electricity bills, so you have solar panels installed. It all looks…
ConsumerARB
What evidence do you need to make a Product Complaint?
When something goes wrong with a product you bought, it can be frustrating enough trying to get the problem resolved,…
