CDRL
What evidence should you include in an ADR complaint?
A common query we get about our Alternative Dispute Resolution schemes is: what evidence will I need to submit? How…
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What happens after you get a Deadlock Letter?
Receiving a Deadlock Letter can feel like the end of the road. You’ve gone through an official complaints process… only…
CDRL
Is ADR legally binding in the UK?
Ever heard of Alternative Dispute Resolution (ADR)? The chances are that you have, as it’s getting increasingly popular across the…
CDRL
Can AI help me write a complaint? What consumers should know
Writing a complaint can feel daunting. Where do you begin? What information do you need to include? … And what…
CDRL
Common myths about Alternative Dispute Resolution (ADR)
When people hear the term Alternative Dispute Resolution (ADR), many still picture a complicated legal process or assume it's simply…
CDRL
What is the Digital Markets, Competition and Consumers Act 2024? What does it mean for ADR Providers?
The Digital Markets, Competition and Consumers Act 2024 (DMCC Act) is a UK law designed to promote fair competition in…
CDRL
Top 5 mistakes that can ruin your complaint… and how to avoid them!
Ever had to make a complaint? As an ADR provider reviewing many consumer complaints each day, we know how frustrating…
CDRL
A commitment to Quality and Sustainability: CDRL achieves ISO Certification
We’re proud to announce an important milestone for CDRL: we have just successfully achieved ISO 9001 and ISO 14001 certification!…
CDRL
ADR vs Court: Which is better for Consumer Disputes? Which is cheaper?
If you’ve ever had to complain to a business, you’ve probably had a scary thought in the back of your…
CDRL
What is a Deadlock Letter (and how do I get one)?
If you’ve been considering escalating your complaint with one of our ADR schemes, and taken a look anywhere across our…
CDRL
Arbitration VS Adjudication VS ADR: What’s the Difference?
At CDRL, we've heard it all when it comes to Alternative Dispute Resolution: > How much does it cost? (Check…
CDRL
How We Can Help With Your Claim If You Have a Disability
Reasonable Adjustments, accessible formats and extra support - so everyone can use our services, whatever their circumstances. At CDRL,…
