How to complain about a Garuda Indonesia flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

You may have a problem or dispute with a Garuda Indonesia product or service i.e. the flight was delayed for more than 3 hours or cancelled, loss or damage of luggage or the service you received was unsatisfactory.

If this is the case, and you have already complained to Garuda Indonesia, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about Garuda Indonesia

Please note that to be eligible to make a complaint against Garuda Indonesia, you must have already complained to Garuda Indonesia directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Garuda Indonesia eight (8) weeks to respond to your dispute.

AviationADR can only deal with unresolved complaints.

What Garuda Indonesia complaints can we deal with?

The airline sector covers complaints against any Garuda Indonesia flight where the flight in question departed from a UK airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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