Complaints Asiana Airlines – How to complain about an Asiana Airlines flight?

See our Complaints Process guide on AviationADR’s site for the steps & what to do in order to submit your Air Astana complaint to our scheme.

Have you had an unsatisfactory encounter with an Asiana Airlines product or service? Perhaps you experienced an Asiana Airlines flight cancellation, a delay of more than three hours, or misplanned handling of luggage. Or it could simply be that the service you received did not match your expectations.

If you’ve already lodged a complaint with Asiana Airlines without any resolutions, our straightforward AviationADR scheme is here to expedite your complaint process.

Before making a complaint about Asiana Airlines

Bear in mind that to qualify for lodging a complaint against Asiana Airlines, you must have initially voiced your dispute with Asiana Airlines’ customer service. This complaint must be lodged in writing.

You should have received a final written response (also referred to as a ‘deadlock letter’) from Asiana Airlines or waited for eight weeks for Asiana Airlines to respond to your complaint. AviationADR is dedicated to helping with unresolved complaints.

What Asiana Airline complaints can we deal with?

We are committed to assisting passengers with all types of Asiana Airlines complaints, which includes issues connected to any Asiana Airlines flight departing from or landing at a Korean airport.

We can deal with most disputes between passengers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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