CDRL
How to complain about an Air Astana flight?
Air AstanaComplaints – How to complain about an Air Astana flight?
Experiencing an issue in your Air Astana flight or service isn’t ideal.
It could have been an Air Astana flight cancellation, a delay longer than three hours, or issues with luggage. Perhaps the service you received was simply not up to the standard you expected.
If you’ve already approached Air Astana’s customer service to no avail, you can escalate your Air Astana complaint for FREE on our AviationADR scheme site!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
Before making a complaint about Air Astana
To file a complaint against Air Astana, it’s important to know that you must have already addressed the issue directly to Air Astana by submitting a formal complaint in writing to their contact details, which include an email address and phone number.
Have you received a final written response or a ‘deadlock letter’, or have you allocated 8 weeks for Air Astana to respond to your complaint?
AviationADR can only assist with unresolved disputes or those that fall under the rights reserved by the company.
What Air Astana Flight complaints can we deal with?
We accommodate Air Astana complaints stemming from any Air Astana flight that took off from a United Kingdom airport. These complaints cover a wide spectrum of issues:
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Read on to acquaint yourself with our privacy policy to ensure you understand Astana Air’s stance on customer data privacy.
For any issues reaching out to Air Astana, utilise their contact details, which include an email address and a feasible phone number. Always remember to take special note of their terms and conditions before lodging your complaint.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
BY TELEPHONE
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
Curious about your Flight Rights?
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
