Air France Complaints – How to complain about an Air France flight?

Before making a complaint about Air France

Keep in mind that to officially lodge a complaint against Air France, you must have already brought the issue to Air France’s customer service in writing.

Upon submitting your complaint, you should either have received a final written response also referred to as a ‘deadlock letter’ or allowed Air France eight weeks to respond to your dispute. At AviationADR, we manage complaints that have not been resolved by the airline directly.

What Air France complaints can we deal with?

We handle all forms of Air France complaints, encompassing any Air France flight originating from or destined to a French airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

BY TELEPHONE

You can telephone us on 0203 540 8063.