Air France Complaints – How to complain about an Air France flight?

To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can resolve your Air France complaint with our AviationADR Alternative Dispute Resolution scheme!

The Air France ADR Process

1. You complain to Air France directly in writing and give them 8 weeks to respond
2. If you were left unsatisfied with Air France’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Air France gets 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is submit your Air France complaint to us, and we handle the rest. 

Have you encountered an issue with an Air France product or service? It could be an Air France flight cancellation, a flight delay exceeding three hours, damage or loss of luggage, or simply disappointing customer service.

If you have already voiced your complaint to Air France without receiving a resolution, our FREE AviationADR scheme is the tool to get your complaint process underway!

Before making a complaint about Air France

Keep in mind that to officially lodge a complaint against Air France, you must have already brought the issue to Air France’s customer service in writing.

Upon submitting your complaint, you should either have received a final written response also referred to as a ‘deadlock letter’ or allowed Air France eight weeks to respond to your dispute. At AviationADR, we manage complaints that have not been resolved by the airline directly.

What Air France complaints can we deal with?

We handle all forms of Air France complaints, encompassing any Air France flight originating from or destined to a French airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation