How to complain about an Air Canada Rouge flight?
Ever had a less than satisfactory experience with an Air Canada Rouge service or product? This might involve an unexpected delay for more than three hours, or Air Canada Rouge flight cancellation, a mishap with your luggage, or perhaps a simple dissatisfaction with the customer service. If you’ve already submitted a complaint to Air Canada Rouge without any resolution, feel free to kickstart your complaint process with our efficient ‘airline’ complaint form. AviationADR is approved by the Civil Aviation Authority (the aviation regulator) to operate as an Alternative Dispute Resolution (ADR) body for aviation consumers.
Before making a complaint about Air Canada Rouge
Make a note that to be eligible for lodging a complaint against Air Canada Rouge, you should have already approached Air Canada Rouge’s customer service directly in writing.
You should have either received a final written response, often called a ‘deadlock letter’ or given Air Canada Rouge an eight-week window to respond to your dispute. AviationADR is only able to assist with complaints that have been unresolved.
Which complaints does the airline sector cover?
We assist with all forms of Air Canada Rouge complaints, weathering complaints regarding any Air Canada Rouge flight that was scheduled to arrive or depart from a Canadian airport.
What complaints can Airline Dispute Resolution deal with?
Specific issues that we can assist you with include but aren’t limited to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
How to make an Air Canada Rouge complaint?
For more information about AviationADR, please view our FAQ page.
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