Complaints Air Canada Rouge – How to complain about an Air Canada Rouge flight?

To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.

However, here is a quick fly-by summary of how you can resolve your Air Canada Rouge complaint with our AviationADR Alternative Dispute Resolution scheme!

The Air Canada Rouge ADR Process

1. You complain to Air Canada Rouge directly in writing and wait 8 weeks 
2. If you were left unsatisfied, you fill out the AviationADR Complaint Form
   → This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
   
   
3. After you’ve filled out and submitted the form to AviationADR, Air Canada Rouge gets 28 days to reply to your complaint: they can either settle, or challenge it
4. AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date

That’s it! In it’s simplest form: all you need to do is pass your Air Canada Rouge complaint on to us, and we handle the rest. 

Ever had a less than satisfactory experience with an Air Canada Rouge service or product? This might have involved an unexpected delay for more than three hours, or Air Canada Rouge flight cancellation, a mishap with your luggage, or perhaps a simple dissatisfaction with the customer service.

If you’ve already filed a complaint with Air Canada Rouge and received no resolution, our dedicated AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about Air Canada Rouge

Make a note that to be eligible for lodging a complaint against Air Canada Rouge, you should have already approached Air Canada Rouge’s customer service directly in writing.

You should have either received a final written response, often called a ‘deadlock letter’ or given Air Canada Rouge an eight-week window to respond to your dispute.

AviationADR is only able to assist with complaints that have been unresolved.

Which complaints does the airline sector cover?

We assist with all forms of Air Canada Rouge complaints, weathering complaints regarding any Air Canada Rouge flight that was scheduled to arrive or depart from a Canadian airport.

What complaints can Airline Dispute Resolution deal with?

Specific issues that we can assist you with include but aren’t limited to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

How to make an Air Canada Rouge complaint?

You can make a complaint online from the AviationADR Website by clicking START A COMPLAINT or by filling out a paper version which can be downloaded HERE.

For more information about AviationADR, please view our FAQ page.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

• YouTube
• Instagram
• Facebook