Have you experienced an unpleasant situation with a KLM product or service? Maybe you were faced with a KLM flight cancellation, a delay exceeding three hours, loss or damage of luggage, or perhaps you weren’t satisfied with the customer service. If you’ve already submitted a complaint to KLM without resolution, our ‘airline’ complaint form can expedite your complaint process.
Before making a complaint about KLM
Keep in mind that to file a complaint against KLM, you must have already addressed the issue directly to KLM’s customer service in writing.
After submitting your complaint, you should either have received a final written response (sometimes designated as a ‘deadlock letter’) or given KLM eight weeks to respond to your dispute. AviationADR can only address unresolved complaints.
What KLM complaints can we deal with?
We manage all KLM complaints, accepting cases related to any KLM flight that was scheduled to either land or leave from a Dutch airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
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