KLM Complaints – How to complain about a KLM flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Have you experienced an unpleasant situation with a KLM product or service? Maybe you were faced with a KLM flight cancellation, a delay exceeding three hours, loss or damage of luggage, or perhaps you weren’t satisfied with the customer service.

If you’ve already submitted a complaint to KLM without resolution, our specialist AviationADR scheme is here to initiate your complaint process swiftly.

Before making a complaint about KLM

Keep in mind that to file a complaint against KLM, you must have already addressed the issue directly to KLM’s customer service in writing.

After submitting your complaint, you should either have received a final written response (sometimes designated as a ‘deadlock letter’) or given KLM eight weeks to respond to your dispute.

AviationADR can only address unresolved complaints.

What KLM complaints can we deal with?

We manage all KLM complaints, accepting cases related to any KLM flight that was scheduled to either land or leave from a Dutch airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

• YouTube
• Instagram
• Facebook