CDRL
How to complain about an airline in the UK
How to complain about an airline in the UK
If you’ve had a dispute with an airline in the UK and are looking to escalate your complaint for a swift resolution, AviationADR can help you get your dispute resolved.
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
AviationADR is FREE for passengers to use and we don’t take any of your compensation – you keep 100%. We are approved by the CAA and are the official ADR provider for some of the biggest airlines. To view our Participating Members, click here
My flight with a UK airline/airport was disrupted, what can I do?
Before filing your complaint with AviationADR, you need to riase your complaint with the airline/airport first in writing, and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
What complaints can AviationADR deal with?
AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport. Please advise, the airline/airport has to be one of our Participating Members to file your complaint with us.
We can deal with most disputes between passengers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
- Complaining about a flight delay
- Complaining about a flight cancellation
- Compensation amounts for flight delays
- Compensation amounts for flight cancellations
- Denied boarding
- Lost, damaged or delayed luggage
- AviationADR FAQ’S
- About us
- Our Process
Ways to file your complaint
Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
