CDRL
How to claim flight delay compensation for a Virgin Atlantic flight?
If you’ve encountered an Virgin Atlantic flight delay and have submitted an Virgin Atlantic flight complaint, but been left unsatisfied by their response (or lack thereof), you can escalate your complaint for FREE with our AviationADR scheme – no need to go to court!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
For more information on how you can claim Virgin Atlantic flight delay compensation, and how to use AviationADR to do this, check out the scheme website.
How to claim flight delay compensation for a Virgin Atlantic flight?
You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a Virgin Atlantic flight.
Have you already complained to Virgin Atlantic?
You must contact the airline first.
Please note that to be eligible to make a flight delay complaint against Virgin Atlantic, you must have already complained to Virgin Atlantic directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Virgin Atlantic eight (8) weeks to respond to your flight delay compensation dispute.
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
We handle Virgin Atlantic flight complaints arriving/departing from any airports worldwide!
To find out which complaints we can deal with click here
You should make sure to check our Complaints Process guide.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Unit 5, Homelands
Higher Union Road
Kingsbridge
TQ7 1EQ
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’.
BY TELEPHONE
You can telephone us on 0203 540 8063
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Unit 5, Homelands
Higher Union Road
Kingsbridge
TQ7 1EQ -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
