How to claim flight delay compensation for a TAP Portugal flight?

You might have rights under UK or EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a TAP Portugal flight.

Have you already complained to TAP Portugal?

You must raise your complaint with the airline first before coming to us. 

Please note that to be eligible to make a flight delay complaint against TAP Portugal, you must have already complained to TAP Portugal directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given TAP Portugal eight (8) weeks to respond to your flight delay compensation dispute.

PLEASE NOTE: AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any TAP Portugal flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

You should make sure to check our Complaints Process guide.

In it’s simplest form: all you need to do is submit your TAP Portugal complaint to AviationADR, and we handle the rest. 

Ways to complain

You can make a flight delay complaint against TAP Portugal with us using the methods below:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. 

Start A Complaint on our Site

BY TELEPHONE

You can telephone us on 0203 540 8063.