CDRL
How to claim flight delay compensation for a KLM flight?
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
If your KLM flight was delayed, you might have rights under EU law to claim flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a KLM flight.
How to claim flight delay compensation for a KLM flight?
If your KLM flight was delayed, you might have rights under EU law to claim flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a KLM flight.
Have you already complained to KLM?
You must complain to the airline first.
Please note that to be eligible to make a flight delay complaint against KLM, you must have already complained to KLM directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given KLM eight (8) weeks to respond to your flight delay compensation dispute.
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any KLM flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
Ways to Complain
You should make sure to check our Complaints Process guide.
In it’s simplest form: all you need to do is submit your KLM complaint to us, and we handle the rest.
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’.
BY TELEPHONE
You can telephone us on 0203 540 8063.
Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
