How to claim flight delay compensation for a Garuda Indonesia flight?

You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a Garuda Indonesia flight.

Have you already complained to Garuda Indonesia?

You need to file your complaint directly with the airline first.

Please note that to be eligible to make a flight delay complaint against Garuda Indonesia, you must have already complained to Garuda Indonesia directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Garuda Indonesia eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Garuda Indonesia flight where the flight in question departed from a UK airport.

For more information on the types of complaints we deal with click here

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

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BY TELEPHONE

You can telephone us on 0203 540 8063.