CDRL
How to claim flight delay compensation for a Delta flight?
You might have rights under UK or EU law when it comes to flight delay compensation.
This page will give you the details on how you can claim flight delay compensation for a Delta flight using our FREE AviationADR scheme.
Before making a claim for compensation on a delayed Delta flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Delta flight compensation complaint.
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
How to claim flight delay compensation for a Delta flight?
Have you already complained to Delta?
Please note that to be eligible to make a flight delay complaint against Delta, you must have already complained to Delta directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Delta eight (8) weeks to respond to your flight delay compensation dispute.
After having given Delta 8 weeks to respond, you may pass your complaint on to AviationADR!
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Delta flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport. To find out which Delta airline complaints we can deal with click here.
How to make a flight delay complaint against Delta?
To see a comprehensive list of steps to follow when filing a Delta complaint with AviationADR, you should make sure to check the Complaints Process guide on our site.
However, here is a quick fly-by summary of how you can submit your Delta complaint to us!
The Delta ADR Process
- You complain to Delta directly in writing and allow them 8 weeks to respond
- If you were left unsatisfied with Delta, and want to escalate, you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
- After you’ve filled out and submitted the form to AviationADR, Delta gets 28 days to reply to your complaint: they can either settle, or challenge it
- AviationADR establishes a Complete Complaint File, and a specialist Adjudicator makes a Determination within 60 days of this date
That’s it! In it’s simplest form: all you need to do is submit your Delta complaint to us, and we handle the rest.
You can make a flight delay complaint against Delta online using the following methods:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’.
BY TELEPHONE
You can telephone us on 0203 540 8063.
Contact Methods
Filing a complaint about a Trader
-
By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
-
Online Contact Centre
Please see our Online Ticketing System:
-
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
-
Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
