CDRL
How to claim flight delay compensation for an Air Canada Rouge flight?
If you’ve had an Air Canada Rouge flight delay and have submitted a complaint, but been left unsatisfied by their reply (or lack thereof), you can escalate for FREE with our AviationADR scheme – no need to go to court!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
This page will give you details on how you can claim Air Canada Rouge flight delay compensation, and how to use AviationADR to do this.
How to claim flight delay compensation for an Air Canada Rouge flight?
You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a delayed Air Canada Rouge flight.
Have you already complained to Air Canada Rouge?
You must contact Air Canada Rouge first before coming to AviationADR and allow them to resolve the complaint for you. Passengers need to contact the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Canada Rouge eight (8) weeks to respond to your flight delay compensation dispute.
After having given Air Canada Rouge 8 weeks to respond, you’re able to submit your complaint to AviationADR if they’ve left you unsatisfied!
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Compensation amounts: Do you know how much you’re entitled to?
Before making a claim for compensation on a delayed Air Canada Rouge flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Air Canada Rouge flight compensation complaint.
Which Air Canada Rouge complaints can AviationADR deal with?
AviationADR can deal with Air Canada Rouge complaints where flight in question arrived or departed (or was due to arrive/depart) from a UK airport. To view a list of the types of complaints we can deal with please click here.
How to make a complaint?
To see a full list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site.
However, here is a quick fly-by summary of how you can resolve your Air Canada Rouge complaint with our AviationADR Alternative Dispute Resolution scheme!
The Air Canada ADR Process
- You complain to Air Canada Rouge directly in writing and allow them 8 weeks to respond
- If you were left unsatisfied with Air Canada Rouge’s reply, and want to push for a different outcome (such as compensation), you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
- After you’ve filled out and submitted the form to AviationADR, Air Canada Rouge is given 28 days to reply to your complaint: they can either settle, or challenge it
- AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date
That’s it! In it’s simplest form: all you need to do is submit your Air Canada complaint to us, and we handle the rest.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’.
BY TELEPHONE
You can telephone us on 0203 540 8063.
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
