How to claim flight cancellation compensation for a Delta flight?
This page will help you claim flight cancellation compensation for an Delta flight you have booked.
Before making a complaint about an Delta flight cancellation
Please note that to be eligible to make a complaint against Delta, you must have already complained to Delta directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Delta eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Delta flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How to make a complaint against Delta?
You can make a complaint against Delta online by clicking here or by filling out a paper version which can be downloaded here.
How much compensation are you entitled to?
You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for an Delta flight cancellation.
Delta flight cancelled less than 7 days before departure
If your Delta flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
Arrival – at least 2 hours later than booked flight | €250 (£200) | |
1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
Arrival – at least 3 hours later than booked flight | €400 (£320) | |
More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
Arrival – at least 4 hours later than booked flight | €600 (£480) |
Delta flight cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 (£200) | |
Arrival – 4+ hours later than booked flight | €250 (£200) | |
1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 (£320) | |
Arrival – 4+ hours later than booked flight | €400 (£320) | |
More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
Arrival – 4+ hours later than booked flight | €600 (£480) |
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