• Our members
• Which complaints does the airline sector cover?
• Before making a complaint to AviationADR
• Next steps
• Complaint process
• What if I’m unhappy with the outcome?
• AviationADR scheme rules

Airline Complaints – How to make a complaint

Types of airline complaints AviationADR can deal with:

AviationADR deals with various customer/passenger disputes ranging from cancelled flight compensation to denied boarding. If you have a dispute with an airline which is listed below, then you can submit a complaint with us now.

• Cancelled flight compensation
• Delayed flight compensation
• Cancelled flight refunds
• Delayed flight refunds
• Denied boarding disputes
• Damaged, lost or delayed luggage disputes
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Make an Airline Complaint

AviationADR FAQs

• What is AviationADR?
• Is AviationADR free?
• Who are the member of AviationADR?
• Read more…

Others

• What to do if my flight has been delayed or cancelled?
• Am I fit to fly?
• Flying when pregnant

Please visit our Passenger Advice page here.

Dispute Resolution members:

Air Astana |  Air Baltic | Air Canada  |  Air Canada Rouge |  Air France   |  Asiana Airlines  |  Buzz    |  Delta  |  EasyJet | EgyptAir |  Garuda Indonesia  |  KLM  |  Lauda  |  Malta Air  | Royal Brunei  |   Ryanair  |  TAP Portugal   |   TUI   |   Turkish Airlines  |  Virgin Atlantic  |  Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.

AviationADR is a CAA-approved ADR provider