CDRL

AviationADR complaints process

AviationADR is an Alternative Dispute Resolution (ADR) scheme operated by CDRL, which specialises in resolving disputes between passengers and airlines/airports.

AviationADR complaint process

To view our Complaints Process, please click here.

Our Website

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

AviationADR FAQs

Others

Please visit our Passenger Advice page here.

Dispute Resolution members:

Air Astana | Air Baltic | Air Canada | Air Canada Rouge | Air France | Asiana Airlines | Buzz | Delta | EasyJet | EgyptAir | Garuda Indonesia | KLM | Lauda | Malta Air | Royal Brunei | Ryanair | TAP Portugal | TUI | Turkish Airlines | Virgin Atlantic | Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.