We’re proud to announce an important milestone for CDRL: we have just successfully achieved ISO 9001 and ISO 14001 certification!
This is a significant achievement for our business and reflects our ongoing commitment to delivering high-quality ADR services while continually improving our environmental performance & sustainability – all of which have always been core values that drive us.
… This sounds all well and good, but what does it actually mean? What are the ISO 9001 and ISO 14001 certifications, and what do they mean for CDRL going forward?
A commitment to quality
ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS)… Or, in simpler terms, the framework that sets out what a business needs to do in order to achieve its quality goals.
This usually includes things like:
- A Quality Policy
- Procedures (how work must be performed etc.)
- Data analysis
- Corrective actions (how to react when things go wrong, and to prevent them going wrong again)
Achieving certification demonstrates that we at CDRL have robust processes in place to consistently deliver quality, meet customer requirements, and drive continual improvement in our ADR services – and that we’re committed to this.
For our customers and partners, this provides additional confidence that quality is embedded throughout the way we operate, from our internal processes & project delivery, all the way to our direct communications with service users.
Taking responsibility for our environmental impact
While achieving ISO 9001 demonstrates our commitment to quality, achieving ISO 14001 certification marks an important step in our approach to environmental management, as it’s an Environmental Management System (EMS).
ISO 14001 provides a framework for businesses to identify, manage and continually reduce their environmental impact. For CDRL, this means strengthening the way we consider environmental responsibility across our operations, and looking for opportunities to improve on our sustainability wherever possible.
We believe our ADR services should never come at the cost of the planet!
That’s why we worked towards ISO 14001 certification: doing our part for the environment should be more than just a promise.
More than just a certification
While achieving these standards is a great accomplishment, we see certification as the beginning rather than the end.
ISO 9001 and ISO 14001 provide official frameworks for continual improvement, helping us to regularly review our processes, identify opportunities to do things better and maintain high standards as our business continues to grow – from both qualitative, and environmental perspectives.
We’re proud of the work our team has put into achieving these certifications and grateful to everyone who has contributed along the way!
Looking ahead
Achieving ISO 9001 and ISO 14001 certification reinforces what we want CDRL to stand for: quality, consistency, sustainability, and continuous improvement.
We’ll continue building on this achievement and looking for new ways to deliver value for our customers while operating responsibly and sustainably.
A big thank you to everyone across the CDRL team who helped make this milestone possible!
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