AviationADR
A FREE ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including:
- Flight Delays or Cancellations
- Denied Boarding
- Damaged, lost or delayed luggage
CDRL
Who Are You Complaining About?
Before we start the process of lodging your complaint, we need to make sure that we can deal with the trader you are complaining about.
Please use our Participating Member Checker below!
Our ADR Schemes
We operate 5 main ADR schemes, each of which has its own specialist and highly trained team. We can resolve disputes between consumers and traders (including airlines, retailers, communications and energy providers) where the trader is a Participating Member of one of our schemes.
CommsADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including:
- Mobile handsets
- Broadband routers
- Courier & postal services
UtilitiesADR
A FREE ADR scheme specialising in helping to resolve non-regulated disputes between consumers and utility providers across the UK, including:
- Boiler installations & servicing
- Combined heat + power services
- Plumbing
RetailADR
A FREE ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:
- Returning goods
- Faulty goods
- Delivery
Consumer Arbitration
A paid Arbitration ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including:
- Returning goods
- Faulty goods
- Delivery
Participating Members
Filter by ADR Scheme
Can't find the company you're looking for? Don't worry - you can still start your complaint, and we'll check our full membership records for you!
