CDRL
How to claim flight delay compensation for a Garuda Indonesia flight?
You might have rights under UK or EU law when it comes to flight delay compensation.
This page will give you the details on how you can claim flight delay compensation for a Garuda Indonesia flight using our FREE AviationADR scheme.
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
How to claim flight delay compensation for a Garuda Indonesia flight?
Have you already complained to Garuda Indonesia?
You need to file your complaint directly with the airline first.
Please note that to be eligible to make a flight delay complaint against Garuda Indonesia, you must have already complained to Garuda Indonesia directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Garuda Indonesia eight (8) weeks to respond to your flight delay compensation dispute.
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Garuda Indonesia flight where the flight in question departed from a UK airport.
For more information on the types of complaints we deal with click here.
How to make a complaint?
To see a comprehensive list of steps, you should make sure to check our Complaints Process guide.
In it’s simplest form: all you need to do is submit your Garuda Indonesia complaint to us, and we handle the rest.
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
