CDRL
How to claim flight delay compensation for an Air France flight?
If you’ve experienced an Air France flight delay and have submitted a complaint, but been left unsatisfied, you can escalate for FREE with our AviationADR scheme – no need to take them to court!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
This page will give you details on how you can claim Air France flight delay compensation, and how to use AviationADR to do this.
How to claim flight delay compensation for an Air France flight?
My Air France flight was delayed how do I claim compensation?
You must raise your complaint with the airline first. To be eligible to make a flight delay complaint against Air France, you must have already complained to Air France directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air France eight (8) weeks to respond to your flight delay compensation dispute.
After having given Air France 8 weeks to respond, you’re eligible to escalate your complaint with AviationADR!
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Air France flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
For information on what complaints we can deal with click here.
Compensation amounts
Before making a claim for compensation on a delayed Air France flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Air France flight compensation complaint.
Ways to Complain
You can bring your Complaint to AviationADR via our Online Portal, by Post, or by Telephone.
To see a comprehensive list of steps to follow when filing a complaint with AviationADR, you should make sure to check the Complaints Process guide on our site.
However, here is a quick fly-by summary of how you can resolve your Air France complaint with our AviationADR Alternative Dispute Resolution scheme!
The Air France ADR Process
- You complain to Air France directly in writing and give them 8 weeks to respond
- If you were left unsatisfied with Air France’s reply, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s Contact Details
- After you’ve filled out and submitted the form to AviationADR, Air France will receive 28 days to reply to your complaint: they can either settle, or challenge it
- AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 60 days of this date
That’s it! In it’s simplest form: all you need to do is submit your Air France complaint to us, and we handle the rest.
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
