CDRL
How to claim flight cancellation compensation for an Air Canada Rouge flight?
If you’ve had your Air Canada Rouge flight cancelled, you can escalate your cancellation complaint to claim compensation for FREE with our AviationADR scheme!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
This page will help you claim flight cancellation compensation for an Air Canada Rouge flight, and tell you how to use AviationADR to do this.
How to claim flight cancellation compensation for an Air Canada Rouge flight?
Before making a complaint about an Air Canada Rouge flight cancellation
Please note that to be eligible to make a complaint against Air Canada Rouge, you must have already complained to Air Canada Rouge directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Canada Rouge eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Air Canada Rouge flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How to make a flight cancellation complaint?
You can make a complaint online from the AviationADR Website by clicking START A COMPLAINT or by filling out a paper version which can be downloaded HERE.
How much compensation are you entitled to?
You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for an Air Canada Rouge flight cancellation.
Air Canada Rouge flight cancelled less than 7 days before departure
If your Air Canada Rouge flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Arrival – at least 2 hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Arrival – at least 3 hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – at least 4 hours later than booked flight | €600 (£480) |
Air Canada Rouge flight cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 (£200) | |
| Arrival – 4+ hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 (£320) | |
| Arrival – 4+ hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – 4+ hours later than booked flight | €600 (£480) |
For more information about AviationADR, please view our FAQ page.
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Contact Methods
Filing a complaint about a Trader
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By Post
You can download paper complaint forms for each of our schemes on the relevant scheme site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW -
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the relevant scheme site’s homepage and click on:
START A COMPLAINT
Browse our ADR schemes on Who Are You Complaining About?
Contacting us for all Other Reasons
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Online Contact Centre
Please see our Online Ticketing System:
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By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
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Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
