CDRL
How to make an airline complaint online?
AviationADR is one of CDRL’s 5 Alternative Dispute Resolution (ADR) schemes, built specifically to resolve disputes between passengers and airlines/airports.
Please click here for the online version of the AviationADR complaint form.
Please note: To be eligible to make a complaint against an airline, you must have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
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