What if I’m unhappy with the outcome?

Consumers are not bound by our recommendations or decision unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).

Please click here to read more.

Dispute Resolution members:

 Air Astana |  Air Canada  |  Air Canada Rouge  |  Air China  |  Air France  |  Asiana Airlines
Delta  |  EgyptAir  |  Emirates | Flybe  |  Garuda Indonesia  |  KLM  |  Norwegian  |  Oman Air | Royal Brunei  |
Small Planet Airlines  |   South African Airways  |   TAP Portugal   |   Turkish Airlines  |  Virgin Atlantic  |  Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.

AviationADR is a CAA-approved ADR provider

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