Flight delayed? Don’t worry, for a quick guide on what to do, your rights and how to complain if your flight has been delayed.

A can easily ruin a trip. Under the EU261/2004 We’ve put together a quick guide on what to do if your flight has been cancelled.

Stuck abroad? Don’t panic, read our quick guide on what to do if you’re stuck abroad.

When travelling abroad, to avoid losing your luggage it’s important that you label it. If your luggage has been Lost, damaged or delayed here’s a quick guide on what you can do.

Before we are able to take the complaint, you need to submit your complaint to the Airline in writing and allow them 8 weeks to respond. If they have not responded after 8 weeks, you can bring your complaint to AviationADR. However, if the Airline respond within the 8 weeks and they issue you with a ‘deadlock letter’ or a ‘final response’ (this is then the Airline state that they are no longer able to help you), we will then be able to take your complaint.

If you have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’), you can file your complaint with us. For more information on what we need from you, please see here.

Under EU law if your flight was cancelled with short notice you could be eligible to claim compensation. For more information on what to do when your flight has been cancelled, please 

For flight delay compensation amounts click here

For fligh cancellation compensation amounts click here

You can complain about airlines that are members of our scheme. Please to view a list of our members.

Yes, AviationADR is FREE for passengers to use.