My Flight Was Delayed

 

If your Flight was delayed from the intial airport you travelled from, you will be able to raise a Case with AviationADR as long as:

 

• You have taken your Complaint to the Airline and either 8 Weeks have passed since your complaint and you have had no resolution or you have rejected their final decison and recieved a Deadlock Lettr
• Have had a delay that is greater than 180 minutes (3 hours) from the time your flight was meant to depart from the intial airport.

 

What do I need to raise a case with AviationADR?

We recommend that you provide any as much information as possible to support your case for a delayed flight, this can include (but is not limited to):

• Any records and copies of any corrispondance between yourself (the passsenger) and the airline.
• Any Evidence to show the delay in the flight, this could include Photographs or e-mails.
• Your Boarding Pass, and/or your ticket.
• Letters of Authority (Which can be found on our website), if the delay affected multiple person in your party and you would like to claim on their behalf

What is the amount I could claim for?

What Resolutoion Can I ask for?

 

You can raise a case for any of the following:

 

– Compensation

– Refund

– Right to Care

– Infromation

– Alternative Flight

– Expenses

 

if you would like more information on any of them, please follow the link.

 

If you are eligable for Multiple types of of resoltion, this will be taken into account as part of your determination.

CAA Flight Delayed Information

Please click here if you would like to see information from the CAA regarding Flight Delay.

Who Can I Raise a complaint about

 

If you would like to see a List of our members, please click here

To go back to the information about 261/2004, please click here

 

To begin your case, please click here