Wizz Air Complaints – How to complain about a Wizz Air flight?

Check out our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Have you experienced an undesirable issue with a Wizz Air product or service? It could involve a Wizz Air flight cancellation, a delay of more than three hours, or problems with your luggage. Or perhaps it was a case of unsatisfactory customer service.

If you’ve already lodged a complaint with Wizz Air without any resolution, our specialist AviationADR scheme is here to expedite your complaint process.

Before making a complaint about Wizz Air

Please keep in mind that to lodge a complaint against Wizz Air, you should have already voiced your grievance directly to Wizz Air’s customer service in written form.

After submitting your complaint, you should either have received a final written response (commonly referred to as a ‘deadlock letter’) from Wizz Air or should have given Wizz Air eight weeks to respond to your complaint.

At AviationADR, it is our mandate to help you with complaints that remain unresolved.

What Wizz Air complaints can we deal with?

We deal with all forms of Wizz Air complaints, which extend to any Wizz Air flight scheduled to depart from or land at any European airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

Curious about your Flight Rights?

We’re posting weekly consumer tips and tricks on our social media channels! Follow us below:

• YouTube
• Instagram
• Facebook