Have you experienced an undesirable issue with a Wizz Air product or service? It could involve a Wizz Air flight cancellation, a delay of more than three hours, or problems with your luggage. Or perhaps it was a case of unsatisfactory customer service. If you’ve already lodged a complaint with Wizz Air without any resolution, our streamlined ‘airline’ complaint form is designed to expedite your complaint process.
Before making a complaint about Wizz Air
Please keep in mind that to lodge a complaint against Wizz Air, you should have already voiced your grievance directly to Wizz Air’s customer service in written form.
After submitting your complaint, you should either have received a final written response (commonly referred to as a ‘deadlock letter’) from Wizz Air or should have given Wizz Air eight weeks to respond to your complaint. At AviationADR, it is our mandate to help you with complaints that remain unresolved.
What Wizz Air complaints can we deal with?
We deal with all forms of Wizz Air complaints, which extend to any Wizz Air flight scheduled to depart from or land at any European airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.