Have you encountered an issue with Virgin Atlantic’s services or flights? Perhaps you experienced a Virgin Atlantic flight cancellation, a delay that stretched over three hours, or issues with luggage, or you might simply have been displeased with the customer service. If you’ve addressed these complaints to Virgin Atlantic without adequate resolution, our easy ‘airline’ complaint form is ready to help you push the complaint process forward.
Before making a complaint about Virgin Atlantic
Remember: to file a complaint against Virgin Atlantic, you should have voiced your issue directly to Virgin Atlantic’s customer service first in a written format.
After lodging your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’) from Virgin Atlantic, or given Virgin Atlantic an eight-week window to respond to your grievance. Only unresolved complaints are viable for escalation to AviationADR.
What Virgin Atlantic complaints can we deal with?
We manage all types of Virgin Atlantic complaints, tackling ones related to any Virgin Atlantic flight set to either land or depart from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.