Virgin Atlantic Complaints – How to complain about a Virgin Atlantic flight?

Make sure to check our Complaints Process guide on AviationADR’s site for a comprehensive list of steps & what to do in order to submit your complaint to our Alternative Dispute Resolution scheme.

Have you encountered an issue with Virgin Atlantic’s services or flights? Perhaps you experienced a Virgin Atlantic flight cancellation, a delay that stretched over three hours, or issues with luggage, or you might simply have been displeased with the customer service.

If you’ve addressed these complaints to Virgin Atlantic without adequate resolution, our dedicated AviationADR scheme is ready to help you push the complaint process forward.

Before making a complaint about Virgin Atlantic

Remember: to file a complaint against Virgin Atlantic, you should have voiced your issue directly to Virgin Atlantic’s customer service first in a written format.

After lodging your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’) from Virgin Atlantic, or given Virgin Atlantic an eight-week window to respond to your grievance.

Only unresolved complaints are viable for escalation to AviationADR.

What Virgin Atlantic complaints can we deal with?

We manage all types of Virgin Atlantic complaints, tackling ones related to any Virgin Atlantic flight set to either land or depart from a UK airport.

We can deal with most disputes between consumers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

BY TELEPHONE

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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